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  • About Us
  • Dealers
  • Manufacturers
  • Contact Us

ABOUT US

DECADES OF EXPERIENCE

MEET AWD

GET THE KNOWLEDGE OF EXPERTS

Here at Automotive Warranty Diagnostics (AWD), we are available to help dealership owners and manufacturers with providing training to those completing warranty invoicing and monitoring related expense. Utilizing decades of experience, our team provides clear and concise training that focuses on through understanding of the policies and procedures required for successful claiming.

If your dealership is selected for an audit, these policies suddenly become very significant. AWD will help you strengthen your store’s repair and claiming processes through a step by step consulting service. We will determine where your team has non-compliant, provide an education to key team members and implement customized processes that meet your objectives. AWD will also work directly with your selected team members to provide one-on-one training to get them ready to prepare your documentation and submit for payment by working with our manufacture master trained individuals.

As a manufacture, training is key to confirm claims received represents the anticipated expense following established policies and procedures. A well trained dealership network allows for a better relationship between the OEM and dealer body. AWD has been hosting warranty webinars and workshops combined for over ten years and would be interested in discussing how we can work together to reach your goals.

Get in Touch!

TESTIMONIALS

SEE WHAT OUR CLIENTS ARE SAYING

  • Thanks for the feedback…..Yes Nicole does a great job in those workshops and the team back here in Dearborn works very hard at keeping them up to date with the many changes in the warranty space.

    Mike Simon
    Director Warranty Operations
    Ford Motor Company

    Mike Simon, Director Warranty Operations, Ford Motor Company
  • I have been working in Ford Dealerships since 1979 as a technician,service manager, service director ,and currently for many years as fixed ops director. This meeting has been the best I have ever attended. The information provided will surely help my dealerships be better prepared and informed of Ford Warranty procedures and policy. I am student of the warranty and policy manual and thought I knew it all until yesterday. Thank you for such a great meeting.

    Bill Lauer

    Director Fixed Operations

    Bill Lauer Director Fixed Operations
  • Thanks for your email Nicole.
    You’ve helped us again and again and I’m proud to know of your great success.

     

    Way Scarff

    Way Scarff
  • “You and your team are great and the best thing we have
    come across for helping with warranty process!!!”

    Brian Cook
    Wickstrom Auto Group

    Brian Cook, Wickstrom Auto Group

MEET THE TEAM

NKay Headshot

Nicole Kay

Director

Over twenty years of automotive experience both directly for a manufacture, as well as, working directly for dealerships throughout the United States and Canada.

Check Out My Linkedin!
Workshop 18

Workshop Hosts

Training

The AWD Team currently is in partnership with Ford Motor Company and providing hosts for the workshops held nationally. The hosts are presenting eight hours of warranty related information across multiple topics including policies, processes and procedures required by the manufacture.

Warranty Office

Warranty Administrators

Master Certified

These individuals process warranty claims daily which provides them the awareness of the latest warranty claiming issues & struggles. Our team will work to provide insightful information directly to your In-house Warranty Administrator for proper and timely claim payment.

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About us

Here at Automotive Warranty Diagnostics, we are determined to help dealership owners and manufacturers with their warranty audit problems.

Keep in touch

  • Nicole Kay
  • AWD
  • Silverton, OR 97381
  • 503-816-4777
  • Nicole@awdteam.com

Business Hours

Contact us online 24/7

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